Shipping & Returns
Effective 21 June 2026
Damage on Delivery (Important)
To help us lodge carrier claims quickly, please follow these steps
before signing the delivery receipt:
- Inspect cartons and count all boxes. Ensure the total matches the
delivery note.
- If you see damage to any carton(s), write a clear note on the
driver's device/receipt (e.g., "Carton damaged").
- If boxes are missing, note "Received X of Y boxes – missing Z" on the
receipt.
- "Subject to inspection" is not accepted by carriers.
If damage/missing boxes are not noted at delivery, carriers may deny
claims, which can delay or limit replacements.
This does not limit your rights under the Australian Consumer Law
(ACL).
Please email
sales@volkalighting.com.au
within 48 hours with:
- Order number, delivery date
- Photos of outer packaging, labels, and the damaged item(s)
Shipping
Shipping options and costs are shown at checkout; estimates depend on
item availability and the service selected.
- Address accuracy: We are not responsible for
unconfirmed/incorrect/incomplete addresses supplied by the buyer. If
a parcel returns to us for this reason, re-shipping charges will apply.
- Large and oversize orders: Aluminium channel over
2 metres, and any order of more than 20 channels, ships as freight
rather than as a parcel. Freight is quoted by hand so it is right, so
those orders are not costed automatically at checkout. Place the order
for collection, or call 1300 610 125 or email
sales@volkalighting.com.au
and we will quote the delivery for you, usually the same business
day.
- International: we ship within Australia only through the
website. If you are overseas, email
sales@volkalighting.com.au
with the items and the destination and we will quote the freight and any
duties separately.
- Risk passes on delivery/collection; title passes on full payment.
Returns Policy
All goods are inspected prior to dispatch. If an item arrives damaged or
faulty, we will arrange a replacement or, if not possible, a refund
(subject to ACL).
Return window: Please ensure we receive your return
within 30 days of our original shipping date.
Condition: Items must be unused, in clean condition, with
original packaging and proof of purchase.
What's not covered
- General wear and tear, misuse, abuse, intentional or installation damage
- Change of mind (see below)
Assessment
- Returns are assessed by our Warranty/Returns team.
- If approved, replacement/repair will be arranged and dispatched.
- If not approved, we will contact you with options (return at your cost
or paid repair, if available).
Refund timing: Allow up to 4 weeks total (transit
5–10 business days, processing 3–5 days, bank 5–10 days). Most refunds are
faster.
Change of Mind
Please choose carefully. We do not offer refunds for change of mind or
wrong decision.
(This does not affect your ACL rights for faulty goods.)
How to Start a Return
Email
sales@volkalighting.com.au
with your order number, photos, and a brief description.