Effective 21 June 2026
This Privacy Policy explains how VolkaLighting Pty Ltd ("we", "us", "our") handles personal information collected via our website (volkalighting.com.au), by phone (including payments taken over the phone), email, in-store, and through trade/permanent account applications.
We manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact details
The types of personal information we collect may include:
We generally do not collect sensitive information. If we ever need it (rare), we will seek your explicit consent where required.
We use your information to:
We may de-identify information for analytics and business improvement.
We may disclose personal information to:
Some of our service providers store or process data outside Australia. In particular, our payment providers (Stripe and PayPal) and our SMS provider (ClickSend) process data in the United States and other locations. Where we disclose information overseas, we take reasonable steps to ensure recipients handle it in accordance with the APPs (APP 8).
We use cookies and similar technologies that are necessary to enable core site functionality - your cart, sign-in and checkout. We do not currently run third-party analytics or advertising/remarketing trackers. If we introduce them in future, we will update this policy and provide any notice or choices required at that time.
You can manage cookies via your browser settings. If you block essential cookies, some features (such as cart and checkout) may not work.
We may send you emails about products, services, and promotions. You can unsubscribe anytime using the link in our emails or by contacting sales@volkalighting.com.au. We do not sell your personal information.
We use reasonable technical and organisational measures to protect personal information against unauthorised access, modification or disclosure. No system is perfect; if a data incident occurs, we will follow applicable laws.
We keep personal information only as long as necessary for the purposes described, or as required by law (e.g., tax/audit). We may de-identify or securely destroy data when no longer needed.
You may request access to the personal information we hold about you, and
request corrections if it is inaccurate, out of date or incomplete
(APPs 12 & 13).
Contact info@volkalighting.com.au
with your request. We may need to verify your identity and, in limited
circumstances, may charge a reasonable fee (e.g., for large requests).
Our site is not intended for children under 16. We do not knowingly collect personal information from children.
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review those sites' policies.
If you pay by phone, payment details are processed through secure,
PCI-compliant systems; we do not record/store full card numbers.
For made-to-order work (e.g., custom cut strips), we may store specifications,
drawings and approvals you provide to fulfil your order and warranty
obligations.
If you have a privacy concern, please contact us first at info@volkalighting.com.au. We will aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
We may update this Privacy Policy from time to time. The latest version will be posted at /privacy-policy with the effective date.
Questions about this policy or your personal information?
Email info@volkalighting.com.au
or call 1300 610 125.